Overview

Thank you for shopping at Naayatrade – New Era of Trading.

We strive to provide you with the best possible experience and customer satisfaction. This
Refund Policy outlines the circumstances under which refunds may be granted for our
services. By using our Website, you acknowledge and agree to the terms and conditions of
this policy.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of whether
they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Naayatrade Business Ventures Private Limited, 302 Hill View, Hill Road Bandra (W) Mumbai-400050.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Naayatrade – New Era of Trading, accessible from https://naayatrade.com/
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Service Eligibility for Refunds

Refunds may be eligible under the following circumstances:

Eligibility for Refund:

  • Products eligible for a refund must be returned in their original condition, unused, and with all tags intact.
  • Refund requests must be made within 3-4 days of receiving the product.

Buyer

● Non-Provision of Service: If we fail to provide the service or fulfill the order placed
by you, you may be entitled to a refund. This includes situations where the business
establishment you booked or ordered from is permanently closed, unreachable, or
unable to provide the requested service.
● Cancellation by Naayatrade: In certain cases, Naayatrade reserves the right to
cancel a service or order due to unforeseen circumstances, technical issues, or any
other valid reason. If we cancel your service, you will be entitled to a refund.
● Duplicate Payments: If you inadvertently make duplicate payments for the same
service, please contact us immediately. We will review the case and, if verified,
process a refund for the duplicate payment.

Refund Requests and Process

To request a refund, you must contact our customer support team via email at
info@naayatrade.com or by calling our customer support number at +91 8425047309.
Please provide the following information when making a refund request:

1. Full name and contact details used for the transaction
2. Order or transaction ID
3. Reason for the refund request

Once we receive your refund request, we will review it and notify you of the outcome within a
reasonable timeframe. If your refund request is approved, we will initiate the refund process.
The refund will be issued using the original payment method used for the transaction, unless
otherwise agreed upon.

Refund Exceptions

Please note that certain services or circumstances may be exempt from our refund policy.
These may include but are not limited to:

  • Services already provided or partially rendered
  • Situations where the service outcome is subjective or based on individual preferences
  • Change of mind or personal reasons for cancellation
  • Customised or personalised products are not eligible for refunds unless there is a manufacturing defect.
  • Certain products, such as perishable goods or items marked as non-returnable, may not be eligible for refunds.
Timeframe for Refunds

Refunds will be processed as soon as possible. However, the time it takes for the refund to
reflect in your account may vary depending on the payment method and financial institution
involved. We will make reasonable efforts to expedite the refund process and keep you
informed of its status.

Please carefully review the product description and eligibility criteria before making a
purchase.

Cancellation

If you wish to cancel an order, please contact our customer support team as soon as
possible. We will do our best to accommodate your request if the order has not yet been
shipped. Once the order is shipped, it cannot be cancelled, and the return process will apply.

If you cancel the order within 24 hours, you will receive a 100% refund, with 90% refunded instantly and the remaining 10% refunded after undergoing some quality checks.

Contact Information

If you have any questions, concerns, or requests regarding our Return and Refund Policy,
please contact us at:

Naayatrade
302 Hill View, Hill Road Bandra (W)
Mumbai-400050, India
Email:info@naayatrade.com
Phone: +91 8425047309

Please note that while we endeavour to respond to all inquiries in a timely manner, it may
take some time to process certain requests.

By making a purchase from our Website, you acknowledge that you have read and
understood this Return and Refund Policy and agree to its terms.